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Who is this for?
Save yourself time — we\'re the right fit if you have:
Warum Softoft?
Expert knowledge in ticket system automation
Fast and reliable implementation
Secure and compliant solutions
Personal support and consultation
Unsere Kernleistungen
OTA Automation Pack
AI-driven ticket actions
from €3000Fine-tuned Model
Deployment-ready AI
from €2500Hourly Engineering
Flexible expert support
from €200/hourIntegration Package
Standard Stack Integration
from €2000Custom Tag Model
Synthetic Training Focus
from €20000Synthetic Data Pack
Evaluation & Testing
from €3000Open Ticket AI
On Premise Ticket AI
Open Ticket AI revolutionizes ticket management by leveraging advanced AI to automatically classify and route support tickets. Designed specifically for Open Source Ticketsystems, it integrates seamlessly to enhance efficiency, reduce response times, and ensure tickets reach the right agents faster.
Funktionen
AI-Powered Classification
Uses machine learning to accurately categorize tickets based on content, priority, and context.
Seamless Integration
Native support for OTOBO and Znuny with easy setup and minimal configuration.
Automated Routing
Routes tickets to appropriate teams or agents based on predefined rules and AI insights.
Real-time Processing
Processes tickets in real-time for immediate action and improved SLA compliance.
Customizable Models
Train and customize AI models to fit your specific ticket taxonomy and workflows.
Analytics Dashboard
Provides insights into ticket trends, performance metrics, and system efficiency.
Vorteile
Ideal für
Integrationen
OTOBO
Full integration with OTOBO ticket system via APIs and webhooks.
Znuny
Seamless connection to Znuny for automated ticket handling.
Zammad
Integration into Zammad Ticketsystem
Custom Systems
API-based integration with other ticket systems upon request.
Wie die Zusammenarbeit aussieht
Anfrage
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Umsetzung
Betrieb / Übergabe
Kundenmeinungen
"The migration from OTRS to OTOBO was seamless and professional. Softoft\'s expertise saved us weeks of work."
"Excellent support and deep knowledge of ticket systems. They helped us optimize our workflow significantly."
"Softoft delivered exactly what they promised. Our automation is now working flawlessly."