Inhaltsverzeichnis
Je nachdem ob man die normale Installation oder das docker Setup durchführt. Hat man entweder ein Docker System oder keins.
Wie kann man das OTOBO Ticketsystem installieren ?
Falls du ein Docker Setup hast, gibt es einige wichtige Dinge zu wissen. Beim Otobo Docker gibt es 5 oder 6 docker container, je nachdem ob man den optionalen nginx reverse proxy installiert hat. Mithilfe von nginx kann man ein sichere HTTPS Verbindung zum Client herstellen.
Es gibt folgende Docker Container:
Die einzelnen Docker Container sind Art Virtuelle Maschinen. Jeder Docker Container ist in seiner eigenen Umgebung und ist nicht an andere Container gebunden. Die docker container sind mit docker volumes verbunden. In den volumes, werden die Daten des Containers gespeichert.
systemctl enable docker
systemctl stop docker
docker ps
docker start container-name
docker stop container-name
Um die Dateien und Ordner der Container zu finden, musst du folgendem Pfad folgen /var /lib /docker / volumes.
Um wichtige OTOBO Befehle von der Konsole auszuführen. Muss man folgendes ausführen:
docker exec -it otobo_web_1 bash
Danach befinden Sie sich im otobo_web_1 container. Um OTOBO Befehle auszuführen:
./bin/otobo.Console.bin
Admin::Article::StorageSwitch | Migrate article files from one storage backend to another on the fly. |
Admin::CommunicationChannel::Drop | Drop a communication channel (with its data) that is no longer available in the system. |
Admin::CommunicationChannel::Sync | Synchronize registered communication channels in the system. |
Admin::Config::FixInvalid | Attempt to fix invalid system configuration settings. |
Admin::Config::ListInvalid | List invalid system configuration. |
Admin::Config::Read | Gather the value of a setting. |
Admin::Config::UnlockAll | Unlock all settings. |
Admin::Config::Update | Update the value of a setting. |
Admin::CustomerCompany::Add | Add a customer company. |
Admin::CustomerUser::Add | Add a customer user. |
Admin::CustomerUser::SetPassword | Update the password for a customer user. |
Admin::Group::Add | Create a new group. |
Admin::Group::CustomerLink | Connect a customer user to a group. |
Admin::Group::RoleLink | Connect a role to a group. |
Admin::Group::UserLink | Connect a user to a group. |
Admin::Package::Export | Export the contents of an OTOBO package to a directory. |
Admin::Package::FileSearch | Find a file in an installed OTOBO package. |
Admin::Package::Install | Install an OTOBO package. |
Admin::Package::List | List all installed OTOBO packages. |
Admin::Package::ListInstalledFiles | List all installed OTOBO package files. |
Admin::Package::Reinstall | Reinstall an OTOBO package. |
Admin::Package::ReinstallAll | Reinstall all OTOBO packages that are not correctly deployed. |
Admin::Package::RepositoryList | List all known OTOBO package repsitories. |
Admin::Package::Uninstall | Uninstall an OTOBO package. |
Admin::Package::Upgrade | Upgrade an OTOBO package. |
Admin::Package::UpgradeAll | Upgrade all OTOBO packages to the latest versions from the online repositories. |
Admin::Queue::Add | Create a new queue. |
Admin::Queue::List | List existing queues. |
Admin::Role::Add | Create a new role. |
Admin::Role::UserLink | Connect a user to a role. |
Admin::Service::Add | Add new service. |
Admin::StandardTemplate::QueueLink | Link a template to a queue. |
Admin::SystemAddress::Add | Add new system address. |
Admin::TicketType::Add | Add new ticket type. |
Admin::User::Add | Add a user. |
Admin::User::SetPassword | Update the password for an agent. |
Admin::WebService::Add | Create a new web service. |
Admin::WebService::Delete | Delete an existing web service. |
Admin::WebService::Dump | Print a web service configuration (in YAML format) into a file. |
Admin::WebService::List | List all web services. |
Admin::WebService::Update | Update an existing web service. |
Dev | |
Dev::Code::CPANAudit | Scan CPAN dependencies in Kernel/cpan lib and in the system for known vulnerabilities. |
Dev::Code::CPANUpdate | Update dependencies in Kernel/cpan lib. |
Dev::Code::ContributorsListUpdate | Update the list of contributors based on git commit information. |
Dev::Code::Generate::ConsoleCommand | Generate a console command skeleton. |
Dev::Code::Generate::UnitTest::Backend | Generate a test skeleton. |
Dev::Package::Build | Create an OTOBO package (opm) file from an OTOBO package source (sopm) file. |
Dev::Package::DocumentationGenerate | Generate a documentation skeleton containing the current sopm and SysConfig information. |
Dev::Package::RepositoryIndex | Generate an index file (otobo.xml) for an OTOBO package repository. |
Dev::Tools::CacheBenchmark | Run a benchmark over the available cache backends. |
Dev::Tools::Config2Docbook | Generate a config options reference chapter (docbook) for the administration manual. |
Dev::Tools::ConsoleStats | Print some statistics about available console commands. |
Dev::Tools::ImportFakeEmails | Insert fake emails/tickets to the system. |
Dev::Tools::RPMSpecGenerate | Generate RPM spec files. |
Dev::Tools::Shell | An interactive REPL shell for the OTOBO API. |
Dev::Tools::TestEmails | Get emails from test backend and output them to screen. |
Dev::Tools::TranslationsUpdate | Update the OTOBO translation files. |
Dev::Tools::Database::RandomDataInsert | Insert random data into the OTOBO database for testing purposes. |
Dev::Tools::Database::XML2SQL | Convert OTOBO database XML to SQL. |
Dev::Tools::Database::XMLExecute | Convert an OTOBO database XML file to SQL and execute it in the current database. |
Dev::Tools::GenericInterface::DebugRead | Read parts of the generic interface debug log based on your given options. |
Dev::Tools::Migrate::OTRSToOTOBO | Create clean OTOBO source files from OTRS source code or an OTRS OPM package.Migrate XML configuration files from OTRS 6.0.x to OTOBO 10.0.x. |
Dev::UnitTest::Run | Execute unit test scripts in scripts/test using TAP::Harness.Maint |
Maint::Cache::Delete | Delete cache files created by OTOBO. |
Maint::CloudServices::ConnectionCheck | Check OTOBO cloud services connectivity. |
Maint::Config::Dump | Dump configuration settings. |
Maint::Config::Rebuild | Rebuild the system configuration of OTOBO. |
Maint::Config::Sync | Synchronize system configuration file with the latest deployment in the database. |
Maint::Daemon::List | List available daemons. |
Maint::Daemon::Summary | Show a summary of one or all daemon modules. |
Maint::Database::Check | Check OTOBO database connectivity. |
Maint::Database::PasswordCrypt | Make a database password unreadable for inclusion in Kernel/Config.pm. |
Maint::Database::MySQL::InnoDBMigration | Convert all MySQL database tables to InnoDB. |
Maint::Elasticsearch::Migration | Migrate existing tickets, customers and customerusers to Elasticsearch. |
Maint::Email::MailQueue | Mail queue management. |
Maint::FormDraft::Delete | Delete draft entries. |
Maint::GenericAgent::Run | Run all generic agent jobs from a configuration file. |
Maint::GenericInterface::DebugLog::Cleanup | Delete Generic Interface debug log entries. |
Maint::Loader::CacheCleanup | Cleanup the CSS/JS loader cache. |
Maint::Loader::CacheGenerate | Generate the CSS/JS loader cache. |
Maint::Log::Clear | Clear the OTOBO log. |
Maint::Log::CommunicationLog | Management of communication logs. |
Maint::Log::Print | Print the OTOBO log. |
Maint::PostMaster::MailAccountFetch | Fetch incoming emails from configured mail accounts. |
Maint::PostMaster::Read | Read incoming email from STDIN. |
Maint::PostMaster::SpoolMailsReprocess | Reprocess mails from spool directory that could not be imported in the first place. |
Maint::Registration::UpdateSend | Send an OTOBO system registration update to OTOBO Team. |
Maint::SMIME::FetchFromCustomer | Refresh existing keys for new ones from the LDAP. |
Maint::SMIME::KeysRefresh | Normalize S/MIME private secrets and rename all certificates to the correct hash. |
Maint::SMIME::CustomerCertificate::Fetch | Fetch S/MIME certificates from customer backends. |
Maint::SMIME::CustomerCertificate::Renew | Renew existing S/MIME certificates from customer backends. |
Maint::Session::DeleteAll | Delete all sessions. |
Maint::Session::DeleteExpired | Delete expired sessions. |
Maint::Session::ListAll | List all sessions. |
Maint::Session::ListExpired | List expired sessions. |
Maint::Stats::Generate | Generate (and send, optional) statistics which have been configured previously in the OTOBO statistics module. |
Maint::Stats::Dashboard::Generate | Generate statistics widgets for the dashboard. |
Maint::Stats::Reports::Generate | Manually generate statistics reports. |
Maint::Stats::Reports::GenerateCron | Automatically generate statistics reports and email them to the specified recipients. |
Maint::SupportBundle::Generate | Generate a support bundle for this system. |
Maint::SupportData::CollectAsynchronous | Collect certain support data asynchronously. |
Maint::Ticket::ArchiveCleanup | Delete ticket/article seen flags and ticket watcher entries for archived tickets. |
Maint::Ticket::Delete | Delete one or more tickets. |
Maint::Ticket::Dump | Print a ticket and its articles to the console. |
Maint::Ticket::EscalationCheck | Trigger ticket escalation events and notification events for escalation. |
Maint::Ticket::EscalationIndexRebuild | RebuildEscalationIndexOnline Rebuild Escalation Index |
Maint::Ticket::FulltextIndex | Flag articles to automatically rebuild the article search index or displays the index status. Please use status or rebuild option, not both! |
Maint::Ticket::FulltextIndexRebuildWorker | Rebuild the article search index for needed articles. |
Maint::Ticket::InvalidUserCleanup | Delete ticket/article seen flags and ticket watcher entries of users which have been invalid for more than a month, and unlocks tickets by invalid agents immedately. |
Maint::Ticket::PendingCheck | Process pending tickets that are past their pending time and send pending reminders. |
Maint::Ticket::QueueIndexCleanup | Cleanup unneeded entries from StaticDB queue index. |
Maint::Ticket::QueueIndexRebuild | Rebuild the ticket index for AgentTicketQueue. |
Maint::Ticket::RestoreFromArchive | Restore non closed tickets from the ticket archive. |
Maint::Ticket::UnlockAll | Unlock all tickets by force. |
Maint::Ticket::UnlockTicket | Unlock a single ticket by force. |
Maint::Ticket::UnlockTimeout | Unlock tickets that are past their unlock timeout. |
Maint::WebUploadCache::Cleanup | Cleanup the upload cache.Znuny4OTOBO |
Znuny4OTOBO::DefaultColumnsScreen::Add | Updates the 'DynamicField' config of all DefaultColumnsScreens configs accordingly |
Znuny4OTOBO::DefaultColumnsScreen::Remove | Removes the 'DynamicField' config of all DefaultColumnsScreens configs accordingly |
Znuny4OTOBO::DynamicFieldScreen::Add | Updates the 'DynamicField' config of all Ticket::Frontend::ACTIONS configs accordingly |
Znuny4OTOBO::DynamicFieldScreen::Remove | Removes the 'DynamicField' config of all Ticket::Frontend::ACTIONS configs accordingly. |
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