Inhaltsverzeichnis

OTOBO Docker

Wichtige Befehle und Informationen zu OTOBO mit Docker

Einführung

Installation

Je nachdem ob man die normale Installation oder das docker Setup durchführt. Hat man entweder ein Docker System oder keins.

Wie kann man das OTOBO Ticketsystem installieren ?

Docker Container

Falls du ein Docker Setup hast, gibt es einige wichtige Dinge zu wissen. Beim Otobo Docker gibt es 5 oder 6 docker container, je nachdem ob man den optionalen nginx reverse proxy installiert hat. Mithilfe von nginx kann man ein sichere HTTPS Verbindung zum Client herstellen.

Es gibt folgende Docker Container:

otobo_web_1
otobo_redis_1
otobo_db_1
otobo_daemon_1
otobo_elastic_1
otobo_nginx_1 (optional)

Was sind docker container?

Die einzelnen Docker Container sind Art Virtuelle Maschinen. Jeder Docker Container ist in seiner eigenen Umgebung und ist nicht an andere Container gebunden. Die docker container sind mit docker volumes verbunden. In den volumes, werden die Daten des Containers gespeichert.

Wichtige Docker Befehle:

den docker service starten

systemctl enable docker

docker service stoppen

systemctl stop docker

Alle laufenden Container anzeigen

docker ps

Einzelnen docker container starten

docker start container-name

Einzelnen docker container stoppen

docker stop container-name

Um die Dateien und Ordner der Container zu finden, musst du folgendem Pfad folgen /var /lib /docker / volumes.

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OTOBO Docker Befehle ausführen

Um wichtige OTOBO Befehle von der Konsole auszuführen. Muss man folgendes ausführen:


docker exec -it otobo_web_1 bash

Danach befinden Sie sich im otobo_web_1 container. Um OTOBO Befehle auszuführen:


./bin/otobo.Console.bin

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OTOBO Liste der Befehle

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Admin::Article::StorageSwitch	Migrate article files from one storage backend to another on the fly.
Admin::CommunicationChannel::Drop	Drop a communication channel (with its data) that is no longer available in the system.
Admin::CommunicationChannel::Sync	Synchronize registered communication channels in the system.
Admin::Config::FixInvalid	Attempt to fix invalid system configuration settings.
Admin::Config::ListInvalid	List invalid system configuration.
Admin::Config::Read	Gather the value of a setting.
Admin::Config::UnlockAll	Unlock all settings.
Admin::Config::Update	Update the value of a setting.
Admin::CustomerCompany::Add	Add a customer company.
Admin::CustomerUser::Add	Add a customer user.
Admin::CustomerUser::SetPassword	Update the password for a customer user.
Admin::Group::Add	Create a new group.
Admin::Group::CustomerLink	Connect a customer user to a group.
Admin::Group::RoleLink	Connect a role to a group.
Admin::Group::UserLink	Connect a user to a group.
Admin::Package::Export	Export the contents of an OTOBO package to a directory.
Admin::Package::FileSearch	Find a file in an installed OTOBO package.
Admin::Package::Install	Install an OTOBO package.
Admin::Package::List	List all installed OTOBO packages.
Admin::Package::ListInstalledFiles	List all installed OTOBO package files.
Admin::Package::Reinstall	Reinstall an OTOBO package.
Admin::Package::ReinstallAll	Reinstall all OTOBO packages that are not correctly deployed.
Admin::Package::RepositoryList	List all known OTOBO package repsitories.
Admin::Package::Uninstall	Uninstall an OTOBO package.
Admin::Package::Upgrade	Upgrade an OTOBO package.
Admin::Package::UpgradeAll	Upgrade all OTOBO packages to the latest versions from the online repositories.
Admin::Queue::Add	Create a new queue.
Admin::Queue::List	List existing queues.
Admin::Role::Add	Create a new role.
Admin::Role::UserLink	Connect a user to a role.
Admin::Service::Add	Add new service.
Admin::StandardTemplate::QueueLink	Link a template to a queue.
Admin::SystemAddress::Add	Add new system address.
Admin::TicketType::Add	Add new ticket type.
Admin::User::Add	Add a user.
Admin::User::SetPassword	Update the password for an agent.
Admin::WebService::Add	Create a new web service.
Admin::WebService::Delete	Delete an existing web service.
Admin::WebService::Dump	Print a web service configuration (in YAML format) into a file.
Admin::WebService::List	List all web services.
Admin::WebService::Update	Update an existing web service.

Dev
Dev::Code::CPANAudit	Scan CPAN dependencies in Kernel/cpan lib and in the system for known vulnerabilities.
Dev::Code::CPANUpdate	Update dependencies in Kernel/cpan lib.
Dev::Code::ContributorsListUpdate	Update the list of contributors based on git commit information.
Dev::Code::Generate::ConsoleCommand	Generate a console command skeleton.
Dev::Code::Generate::UnitTest::Backend	Generate a test skeleton.
Dev::Package::Build	Create an OTOBO package (opm) file from an OTOBO package source (sopm) file.
Dev::Package::DocumentationGenerate	Generate a documentation skeleton containing the current sopm and SysConfig information.
Dev::Package::RepositoryIndex	Generate an index file (otobo.xml) for an OTOBO package repository.
Dev::Tools::CacheBenchmark	Run a benchmark over the available cache backends.
Dev::Tools::Config2Docbook	Generate a config options reference chapter (docbook) for the administration manual.
Dev::Tools::ConsoleStats	Print some statistics about available console commands.
Dev::Tools::ImportFakeEmails	Insert fake emails/tickets to the system.
Dev::Tools::RPMSpecGenerate	Generate RPM spec files.
Dev::Tools::Shell	An interactive REPL shell for the OTOBO API.
Dev::Tools::TestEmails	Get emails from test backend and output them to screen.
Dev::Tools::TranslationsUpdate	Update the OTOBO translation files.
Dev::Tools::Database::RandomDataInsert	Insert random data into the OTOBO database for testing purposes.
Dev::Tools::Database::XML2SQL	Convert OTOBO database XML to SQL.
Dev::Tools::Database::XMLExecute	Convert an OTOBO database XML file to SQL and execute it in the current database.
Dev::Tools::GenericInterface::DebugRead	Read parts of the generic interface debug log based on your given options.
Dev::Tools::Migrate::OTRSToOTOBO	Create clean OTOBO source files from OTRS source code or an OTRS OPM package.Migrate XML configuration files from OTRS 6.0.x to OTOBO 10.0.x.
Dev::UnitTest::Run	Execute unit test scripts in scripts/test using TAP::Harness.Maint

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Maint::Cache::Delete	Delete cache files created by OTOBO.
Maint::CloudServices::ConnectionCheck	Check OTOBO cloud services connectivity.
Maint::Config::Dump	Dump configuration settings.
Maint::Config::Rebuild	Rebuild the system configuration of OTOBO.
Maint::Config::Sync	Synchronize system configuration file with the latest deployment in the database.
Maint::Daemon::List	List available daemons.
Maint::Daemon::Summary	Show a summary of one or all daemon modules.
Maint::Database::Check	Check OTOBO database connectivity.
Maint::Database::PasswordCrypt	Make a database password unreadable for inclusion in Kernel/Config.pm.
Maint::Database::MySQL::InnoDBMigration	Convert all MySQL database tables to InnoDB.
Maint::Elasticsearch::Migration	Migrate existing tickets, customers and customerusers to Elasticsearch.
Maint::Email::MailQueue	Mail queue management.
Maint::FormDraft::Delete	Delete draft entries.
Maint::GenericAgent::Run	Run all generic agent jobs from a configuration file.
Maint::GenericInterface::DebugLog::Cleanup	Delete Generic Interface debug log entries.
Maint::Loader::CacheCleanup	Cleanup the CSS/JS loader cache.
Maint::Loader::CacheGenerate	Generate the CSS/JS loader cache.
Maint::Log::Clear	Clear the OTOBO log.
Maint::Log::CommunicationLog	Management of communication logs.

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Maint::Log::Print	Print the OTOBO log.
Maint::PostMaster::MailAccountFetch	Fetch incoming emails from configured mail accounts.
Maint::PostMaster::Read	Read incoming email from STDIN.
Maint::PostMaster::SpoolMailsReprocess	Reprocess mails from spool directory that could not be imported in the first place.
Maint::Registration::UpdateSend	Send an OTOBO system registration update to OTOBO Team.
Maint::SMIME::FetchFromCustomer	Refresh existing keys for new ones from the LDAP.
Maint::SMIME::KeysRefresh	Normalize S/MIME private secrets and rename all certificates to the correct hash.
Maint::SMIME::CustomerCertificate::Fetch	Fetch S/MIME certificates from customer backends.
Maint::SMIME::CustomerCertificate::Renew	Renew existing S/MIME certificates from customer backends.
Maint::Session::DeleteAll	Delete all sessions.
Maint::Session::DeleteExpired	Delete expired sessions.
Maint::Session::ListAll	List all sessions.
Maint::Session::ListExpired	List expired sessions.
Maint::Stats::Generate	Generate (and send, optional) statistics which have been configured previously in the OTOBO statistics module.
Maint::Stats::Dashboard::Generate	Generate statistics widgets for the dashboard.
Maint::Stats::Reports::Generate	Manually generate statistics reports.
Maint::Stats::Reports::GenerateCron	Automatically generate statistics reports and email them to the specified recipients.
Maint::SupportBundle::Generate	Generate a support bundle for this system.
Maint::SupportData::CollectAsynchronous	Collect certain support data asynchronously.
Maint::Ticket::ArchiveCleanup	Delete ticket/article seen flags and ticket watcher entries for archived tickets.
Maint::Ticket::Delete	Delete one or more tickets.
Maint::Ticket::Dump	Print a ticket and its articles to the console.
Maint::Ticket::EscalationCheck	Trigger ticket escalation events and notification events for escalation.
Maint::Ticket::EscalationIndexRebuild	RebuildEscalationIndexOnline Rebuild Escalation Index
Maint::Ticket::FulltextIndex	Flag articles to automatically rebuild the article search index or displays the index status. Please use status or rebuild option, not both!
Maint::Ticket::FulltextIndexRebuildWorker	Rebuild the article search index for needed articles.
Maint::Ticket::InvalidUserCleanup	Delete ticket/article seen flags and ticket watcher entries of users which have been invalid for more than a month, and unlocks tickets by invalid agents immedately.
Maint::Ticket::PendingCheck	Process pending tickets that are past their pending time and send pending reminders.
Maint::Ticket::QueueIndexCleanup	Cleanup unneeded entries from StaticDB queue index.
Maint::Ticket::QueueIndexRebuild	Rebuild the ticket index for AgentTicketQueue.
Maint::Ticket::RestoreFromArchive	Restore non closed tickets from the ticket archive.
Maint::Ticket::UnlockAll	Unlock all tickets by force.
Maint::Ticket::UnlockTicket	Unlock a single ticket by force.
Maint::Ticket::UnlockTimeout	Unlock tickets that are past their unlock timeout.
Maint::WebUploadCache::Cleanup	Cleanup the upload cache.Znuny4OTOBO
Znuny4OTOBO::DefaultColumnsScreen::Add	Updates the 'DynamicField' config of all DefaultColumnsScreens configs accordingly
Znuny4OTOBO::DefaultColumnsScreen::Remove	Removes the 'DynamicField' config of all DefaultColumnsScreens configs accordingly
Znuny4OTOBO::DynamicFieldScreen::Add	Updates the 'DynamicField' config of all Ticket::Frontend::ACTIONS configs accordingly
Znuny4OTOBO::DynamicFieldScreen::Remove	Removes the 'DynamicField' config of all Ticket::Frontend::ACTIONS configs accordingly.